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  • How can I request product customization and the creation of collections branded for my company?
    To request product customization and the creation of bespoke collections with your company's branding, please follow these steps: Initial Contact: Use our contact form on the website to express your interest in product customization and custom collection creation. Please specify in your message that you are interested in customization services and bespoke collection creation. Design Consultation: Our team will contact you to schedule a design consultation. During this session, we will discuss your specific needs, your brand vision, and how we can tailor our products to align with your brand identity. Proposal and Quotation: Based on the design consultation, we will provide you with a detailed proposal and a quotation for the development of customized products and the creation of your exclusive collection. Approval and Production: Once you approve the proposal, we will proceed with the design and production of the customized products or collection according to your specifications. Delivery: Upon completion of production, we will arrange for the delivery of your customized products or collection to the address you specify. We are committed to offering personalized solutions that meet the unique needs of your brand, ensuring that the final products exceptionally reflect your brand identity. For more information or to start the process, please contact us through our contact form.
  • I am a professional but I have never created an account?
    In that case, please fill out the contact form through this link, and we will respond to you as soon as you are included in our professional group:
  • I filled out the form, but I still can't see the products in the wholesale section?
    If we have responded to you that you are included in our professional group, then there is just one simple step left for our system to recognize you each time you wish to view this section. You need to create a password for yourself, which you will use each time with your email. To do this, go to "My Account" through the link below, then click on "Forgot Password" and "Reset Password". Go to your email; you will receive a message allowing you to create this personal and definitive password...
  • Do you offer special rates for bulk orders?
    Yes, we offer preferential rates for bulk purchases. Please contact us directly to discuss your specific needs, or simply head to the wholesale section of our site "WHOLESALE". The products in this section are only visible to professionals registered on the site. You can access it through "My Account" with your email and password.
  • I filled out the form, but I still can't see the products in the wholesale section?
    It's very simple, go to "My Account" through the link below and simply add your email and password. From there, you are in your professional space and can navigate the site - As for you, as a professional buyer, you must go to "WHOLESALE" where the products are at professional pricing.
  • How to become a reseller of your products?
    To become a reseller, please fill out our partnership request form on our site. Our team will review your application and contact you.
  • Do you offer shipping options for B2B partners?
    Yes, we offer shipping through our usual carriers, including UPS, GLS, and DHL. Upon confirming your order, we will send you a quote for the shipping costs. Many customers already have an account with these companies; in such cases, we can also use the customer's account to carry out the shipment.
  • What are your payment terms for B2B clients?
    On our site, we provide several payment methods for you: Credit card. PayPal. Bank transfer. All payments must be made before the shipment of your order. Since many orders are pre-orders, we encourage you to use the "PRE-ORDER" payment mode when placing your order on our site, where no payment is required at the time of the order. We will validate your order and inform you of the shipping costs to be added, if applicable. At this stage, the order will be confirmed and prepared for shipment on the agreed date. PAYMENT OF YOUR ORDER: Once your order is ready to be shipped, we will send you a payment link either by PayPal, by credit card, or our bank details for a transfer. It should be noted that you have the option to split your payment on different platforms offering this option. If this solution suits you, we suggest using PayPal or, if available in your region, Klarna.
  • How to track orders?
    Each order will come with a tracking number. Additionally, our partner carriers will have your email address and phone number when creating your shipment, allowing them to send you a shipping notice. You will be able to track the status of your orders in real time on the carriers' website using your tracking number.
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